Call buttons are not in themselves a safety solution, but they are a useful enhancement to workplace safety packages, especially where lone workers are involved.
People that work on their own without direct supervision or face-to-face contact with other team members are known as lone workers, and as they are at higher risk of workplace accidents, they need additional support in maintaining contact and calling for help when necessary.
Why lone workers are at higher risk
Lone workers are deemed to be at higher risk of workplace violence and can be more likely to succumb to stress and anxiety. This is especially true of those working alone in rural or isolated areas, while those working in confined spaces or other hazardous environments are at greater risk of accident or injury.
How to help lone workers overcome these risks
Lone workers must be properly trained for the job they do, equipped with appropriate tools and PPE to protect themselves while performing their duty, and given a means of immediately contacting their supervisor or peers to request assistance.
Call buttons are a useful tool in a lone worker’s arsenal, being worn on their wrist or attached to a waistband, allowing them to signal for backup discreetly and at the single touch of a button.
While most call buttons are only designed to alert someone, some allow workers to send voice notes or even to communicate verbally with their supervisor through the button. This enhanced functionality can help supervisors to better assess the level and nature of the risk and take appropriate action.